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Refund and Cancellation & Replacement Policy

Refund roles


Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days

depends on the issuing bank of the credit card.

Cancellation & Replacement Policy


The conditions under which cancellation & replacement will be allowed :​

* Returns within 7 days and exchanges are made within 14 days of receiving the product.. *

Return cases:

A. In the event of a manufacturing defect

B. If the product is found to be damaged upon receipt immediately

C. In the event that the product is not wanted and has not been opened from the original packaging or used (the customer bears the return fee of 30 riyals)

D. If there is a difference in product specifications from what was ordered.

E. In the event of a shortage of product accessories



Replacement is done: within 14 days from the date of receipt in case there is a manufacturer defect in the device only


Provided that all contents such as accessories and original packaging of the product are present, and in the event of a deficiency in any accessories of the product, their value is deducted, and in the absence of product packaging (carton), 10% of the value of the product is deducted.


Arrow bears the shipping fees during the return or exchange period only, which is 14 days from the date of receiving the product.


In the event the customer purchases a remote control, the remote control must be checked for compatibility with the product model, whether an air conditioner or screen, before purchasing the product, as we do not bear the value of returning and resending the correct product, and the customer bears the value of returning the product (30 riyals) and the value of sending the correct product ( 30 riyals)


You can contact via WhatsApp directly in the event of a return or exchange within the specified period for this via the number: 0552044442

Questions:


Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link in the menu. Or you can email us at: info@arrqw.com

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