Warranty

Comprehensive Warranty for Peace of Mind

Warranty Terms and Conditions

Non-Transferability: This warranty is non-transferable and applies only to the original purchaser of the device.
Exclusions: The warranty does not cover damages resulting from shipping or transit, improper installation, or accidents. It also excludes malfunctions caused by normal wear and tear or any circumstances beyond the manufacturer’s control.
Replacement Parts: The warranty period includes the provision of replacement parts at no cost. However, it does not cover labor costs for installation or repairs.
Service Charges: The company reserves the right to charge for transportation and maintenance fees arising from the customer's lack of familiarity with the product operation or misuse of the device.
Warranty Validation: For external maintenance services, customers must present the warranty card and provide a photocopy to the service personnel to qualify for any service charge deductions.
Damage Exclusions: The warranty does not cover fractures or damages resulting from accidents, abuse, or unauthorized modifications by service centers other than Arrow’s authorized maintenance facilities.
Tampering: The warranty will be void if the serial number is tampered with or altered, or if any information on the warranty card is modified or erased.
Limitations of Liability: The manufacturer is not liable for any damage incurred by the consumer. This warranty includes a limited one-year warranty for equipment with a compressor, motor, or LCD/LED panel. Replacement of the compressor or panel is covered; however, labor costs and the value of replacement parts are not included.

FAQ

Is the warranty transferable to another person or item?

No, the warranty is non-transferable and applies only to the original purchaser.

What accidents or damages are not covered under the warranty?

The warranty does not cover accidents resulting from shipping, transit, poor installation, or misuse. It also excludes normal wear and tear or any other issue beyond the manufacturer's control.

Does the warranty cover parts and labor?

The warranty includes free replacement parts during the warranty period, but it does not cover labor costs for repairs or installation.

Can the company charge for transportation and maintenance fees?

Yes, the company reserves the right to charge for transportation and maintenance fees if the product misuse or a lack of understanding of product operation leads to service requests.

What should I do for outside maintenance?

For external maintenance services, you must present the warranty card and provide a photocopy of it to the service personnel to receive any discounts on service charges.

Does the warranty cover accidental damages or abuse?

No, the warranty does not cover damages resulting from accidents or abuse.

What happens if my device is repaired by unauthorized service centers?

If your device is serviced or modified by any maintenance center other than Arrow’s authorized centers, the warranty will be void.

What if the serial number on the device is tampered with?

Any tampering or alteration of the device's serial number, or modification of the warranty card, will void the warranty.

Does the warranty cover damage to the consumer?

The company is not liable for any damage caused to the consumer resulting from the use of the product.

What is covered under the limited warranty for equipment with compressors or panels?

For devices with compressors, motors, or LCD/LED panels, the warranty covers these components for one year. However, it does not include labor costs or the value of spare parts for replacements.